Privacy Policy
Spectrum Communications recognizes the importance of privacy of your personal information and we are committed to protecting the confidentiality of personal information. The following Privacy Policy outlines how we protect your personal information.
Spectrum Communications’ Commitment to Security
Personal information is accessible only by staff designated to handle inquiries or requests. All Spectrum Communications employees with access to personal information are also bound to adhere to this policy as part of their contract with Spectrum Communications.
Personal Information that Spectrum Communications May Collect
The types of information collected by Spectrum Communications include: contact information, information on the current services with us (if any), and complaint and inquiry information. We will also request information in order for us to conduct proper installations and commence services with you such as equipment operating configurations and details on the physical aspects of the installation to ensure proper operation and support of equipment and service.
Spectrum Communications’ online request forms provide full details of the types of information collected.
How Spectrum Communications May Use Personal Information
Spectrum Communications uses your personal information to process your order for service, to provide services to you, to administer an account with us, to administer our customer databases and to review and modify our policies and procedures to provide better services to our customers
How Your Information May Be Shared
In order to process inquiries or respond to survey results, Spectrum Communications will transfer information received to the proper Spectrum Communications department or location. By completing an online inquiry form or survey, you are allowing us to forward your information to the proper Spectrum Communications department or location, as necessary to effectively deal with and request. Consumer inquiries may be forwarded by email, and consumers should recognize that this method of transmission may not be secure.
In some situations as permitted by the Canadian Personal Information and Protection Act (PIPED Act), Spectrum Communications is permitted to disclose your personal information without consent, such as when we are required or authorized by law to do so or where it is necessary to establish or collect amounts owing by you to us.
Help Us Keep Your Personal Information Accurate
If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or your review request at admin@spectrum-communications.ca. Let us also know the department that led to your submission of personal information so we may efficiently locate your information.
Computer Tracking and Cookies
Our web site is not set up to track, collect or distribute personal information not entered by its visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes only by Spectrum Communications’ technical support staff to provide better services to our customers.
A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Spectrum Communications uses non-identifying cookies to provide easier site navigation and access to forms. You can still use Spectrum Communications’ site if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never linked to anything that could be used to identify you.
Problems
Spectrum Communications reserves the right to amend this Privacy Policy from time to time. If you have a complaint about Spectrum Communications’ compliance with this Privacy Policy, you may contact us at admin@spectrum-communications.ca.
