Technical Support

We may be biased, but when it comes to providing technical support, we think our service team is the best in the business. Operating in an industry that demands a high level of technical expertise, our highly-skilled technicians are on-call 24/7/365 to meet the needs of our clients. Some of the services we offer are:

  • Repair, including warranty repair;
  • CSA intrinsically safe repair;
  • Installation;
  • System integration;
  • Large system design;
  • Project management and consulting;
  • Tower maintenance;
  • R56 grounding inspections;
  • Maintenance agreements;
  • Digital system migration;
  • Wireless broadband integration;
  • Proactive system monitoring;
  • And Industry Canada licensing assistance.

Using state-of-the-art servicing equipment, Spectrum Communications technicians are able to repair and respond to any problem. Ongoing communication with our Network Operations Centre (NOC) ensures that all communication between the customer and Spectrum personnel is accurate and recorded.

Our service team not only has the proper technical training to support customer needs, but they also attend manufacturer-led training with up to 40 hours of continuing education annually to maintain the high service standards expected from our customers. Spectrum technicians are certified through ETA International and leading industry manufacturers. When communication is critical to your business, it’s our business to make it happen.

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We’re confident that our dedicated and experienced staff will be able to help you choose the communications system and services that are right for you.