MESSAGE CENTRE
Imagine increasing the success of your organization by ensuring that all your customer calls are being answered day or night. At Spectrum Communications state-of-the-art Message Centre, we are experts in providing 24-hour live operator-assisted message taking and dispatch services for a wide variety of clients including realtors, contractors, public utilities, veterinarians, crisis lines, and public safety agencies.
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WHO WE ARE ...We are staffed 24 hours a day, 365 days a year with friendly and knowledgeable telephone agents that answer calls promptly in your company name and in a courteous and professional manner. Our extensive client list demonstrates our trusted reputation and competitive pricing structure. Our record is one of quality, accuracy and above all else customer care and satisfaction. |
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OUR COMMITTMENT TO YOU ...As an extension of your business, our commitment is to provide you the highest level of service giving you peace of mind knowing that your customer calls are always being answered. |
OUR SERVICES ...
Spectrum Communications Message Centre provides the necessary tools to enable you to operate and serve your clients effectively day or night. We offer a variety of services to assist your business with telephone call handling and messaging solutions:
Live Telephone Answering Service
- Specialists in 24 hour emergency 'call out' and escalation management
- Calls answered in your company name using your preferred greeting
- Dispatch of service, emergency, or technical support personnel
- Toll free services
- Call Patching
We can provide you with multiple message delivery options
- Fax
- E-fax
- SMS text messaging
- Numeric and Alphanumeric paging
- Live agent call outs
- Voicemail
- Custom Dispatch
- Message Transcription
- Absentee Reporting
- Employee Safety Check-Ins
- Message Retention and Storage
- Customized Reporting
- Call recording and monitoring
- Customized call handling programs
- Wake-up Calls
Let us handle your calls when you're out of the office, after hours and on weekends, when you're on the phone or all the time! To receive more information about the services we provide or to obtain a customized price quote, please feel free to contact us and one of our Account Representatives will contact you right away.
